By: Abdulaziz Abeid
The Technical University of Mombasa (TUM) has received a strong endorsement of its internal systems, operational practices and service delivery standards following an internal audit that recorded encouraging performance across academic and administrative departments.
The audit, conducted by the TUM Directorate of Quality Assurance, established positive findings across the areas assessed, reaffirming the University's unwavering commitment to quality service delivery, accountability, professionalism, compliance and continuous institutional improvement.
The findings were presented on Wednesday, 12 August 2026, during the Internal Audit Exit Meeting, which brought together the Head of the Directorate of Quality Assurance, members of the audit team, University Management, Deans of Schools, Directors of Institutes and representatives from various departments.
The audit covered both academic and administrative departments, with particular focus on customer care and service delivery, day-to-day office operations, compliance with institutional requirements and the effectiveness of systems supporting departmental mandates.
The audit team commended departments for demonstrating a high level of commitment to their respective mandates and for maintaining systems and practices that support effective and efficient service delivery.
Staff were particularly recognized for their professionalism, responsiveness and commitment to addressing the needs of students, staff and other University stakeholders.
The findings demonstrated that departments continue to place the customer at the centre of their operations while ensuring that services are delivered efficiently and in accordance with established institutional standards.
The assessment further established that departments had put in place essential operational requirements and systems necessary to support the effective execution of their mandates.
Beyond assessing compliance and performance, the Internal Audit Exit Meeting provided departments with an opportunity to reflect on their achievements, appreciate areas of strength and identify opportunities for further improvement.
Giving feedback on the findings, Deputy Vice-Chancellor, Academic Research and Extension Prof. Peter Bundi Gichangi commended the Directorate of Quality Assurance for conducting the audit, noting that such exercises are critical in strengthening institutional systems and promoting a culture of accountability and continuous improvement.
He added that the positive findings should serve as a foundation for sustained performance rather than an endpoint, with departments encouraged to continuously review their processes, address emerging gaps and maintain the standards that have contributed to the positive audit outcome.
Prof. Gichangi also commended the departments for their commitment to their mandates and for ensuring that the necessary systems, procedures and operational requirements were in place to support effective service delivery.
He noted that the audit had achieved its intended objective of assessing departmental performance, identifying areas of strength and providing an opportunity for departments to reflect on their operations and enhance service delivery.
The positive findings reflect the University's continued efforts to strengthen internal processes, enhance accountability and create an institutional culture anchored on excellence.
